Refund policy

Cancellation & Return Policy

Order Cancellation

- Orders may be canceled free of charge before they have been shipped.
- Once an order has been dispatched, it cannot be canceled and will instead be subject to the return policy, where applicable.

Returns

Returns are accepted under the following circumstances:

-  The product arrives damaged or defective.
-  The customer receives the wrong item.
-  The order contains an error caused by MedConsult.

To be eligible for a return, the product must:

- Be unused and in its original condition.
- Be returned in its original packaging with all accessories and the original invoice or proof of purchase.

Non-Returnable Items

Returns will not be accepted if:

- The product has been used, altered, or damaged due to misuse.
- The return request is submitted after the allowed return period.
- The product was custom-made or specially prepared for the customer, unless it is defective.

Refunds

- Returned products will be inspected upon receipt.
- If the return is approved, the refund will be processed using the original payment method or another method determined by MedConsult, subject to the processing times of the payment provider.

Customer Support

For any inquiries regarding shipping, cancellations, returns, or refunds, customers may contact MedConsult through the company’s official customer service channels during business hours.